HOW DO I DETERMINE MY SIZE?
WHAT IF MY SIZE IS OUT OF STOCK?
Please get in touch with Customer Service through our Contact Us page, and our team will provide you with information on future availability.
WHAT SHIPPING METHOD DO YOU USE?
We offer Fed Ex Ground, Overnight and 2nd Day shipping within the continental USA.
SHIPPING, DELIVERY & RISK OF LOSS
We are not responsible for packages that have been lost or stolen after leaving the Ankari-Floruss facility. Risk of lost/stolen goods purchased from ankarifloruss.com transfer to the recipient upon delivery of your items from our facility to the carrier. Should anything happen to your order after it has been delivered please file a claim with the delivery service.
WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?We have partnered with a third party to service our international customers. When all your items are in your shopping cart and you are ready to purchase, choose the "Outside the U.S.?" button instead of “Checkout’. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service. Should you decide to Return your purchased item, the Customer is fully responsible for Return Shipment Costs for International Orders.
DO YOU SHIP TO P.O. BOXES?
At this time, we do not ship to any P.O. Boxes for security reasons.
HOW MUCH IS SHIPPING?
Ground shipping is complimentary within the continental USA. You will also see the option to select overnight or 2-day shipping via FedEx for an additional fee. International shipping charges depend on your exact location.
WILL I GET A RECEIPT AFTER I ORDER?
Yes. As soon as your order is placed, an order confirmation email will also be sent with a copy of your receipt included in the body of the email.>
CAN I CANCEL/CHANGE MY ORDER?
Each order is immediately sent to be processed and fulfilled so it can be difficult to amend or update. Because of this, please be sure to check your cart carefully before your order is submitted. If you find an issue with your order, please reach out to our Customer Service team and we will do our best to accommodate you.
WHEN WILL MY ORDER SHIP?
All orders are typically processed within 1 business day. You will receive an email with tracking information as soon as your order is processed for shipping.
HOW DO I TRACK MY ORDER?
Once your order is processed for shipping, you will receive an email with a link to your tracking information.
WHAT IS YOUR RETURN POLICY?
If you are not fully satisfied with your order, you can return your shoes for a full refund within 30 days of the original shipping date. The returned shoes must be in unworn, new condition and in the original packaging. Any item(s) received after 30 days will only be eligible for store credit.
Return shipping is always complimentary for orders placed within the United States. Please fill out the return form that is included in your package and ship the shoes back with the provided shipping label. We will notify you via email once your returned items have been received and inspected by our warehouse. If the items meet the return criteria specified above, your credit card will be refunded within 7 business days of receipt.
I AM RETURNING AN ITEM. HOW WILL I KNOW WHEN MY RETURN PACKAGE IS RECEIVED?
You will receive an email notification when your return package is received at our facility.
WHEN WILL MY REFUND BE ISSUED FOR RETURNED PRODUCTS?
Once your items have been received and quality checked by our team, your refund will be issued within 7 days. You will receive an email verifying issuance of the refund.