Return Policy

If you're not fully satisfied with your order, you can return your shoes for a full refund within 30 days of the original shipping date. All returned shoes must be in unworn, new condition and in the original packaging. Any item(s) received after 30 days will only be eligible for store credit.

Return shipping is always complimentary for orders placed within the United States. To start your return, click here and have your order number ready. Once approved, you'll receive an email confirmation with your pre-paid return label and tracking details. Be sure to save your confirmation email for your records before dropping off your return package at a FedEx drop box or FedEx store. 

You'll receive an email notification as soon as your returned item(s) have been received and quality inspected by our team. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt. 

If you receive an incorrect item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing info@ankarifloruss.com. Please note that items that are damaged as a result of normal wear and tear, misuse, or accident, will not be considered defective and will be unable to be warrantied.


A note to the AF family

We appreciate your support during these unprecedented and unpredictable times. At this time, our warehouse is still operational and taking extra precautions to stay safe while fulfilling your orders. With that said, we’re continually monitoring the situation and taking the necessary steps advised by the Government and CDC to protect our team and community here in Southern California. As the situation evolves, we will keep you up to date on any and all company related news. Thank you and stay safe.